APPLICATION PROCESS FOR FA
When your critical Innodisk products require maintenance or in-depth investigation, obtaining an FA (Failure Analysis) code is your crucial first step. Our efficient process not only ensures rapid handling and precise tracking of your product return but also provides MyInnodisk users with expedited processing and enhanced request visibility. We understand that every moment of system downtime impacts your operations, which is why our FA application system is designed to be swift, transparent, and user-centric—delivering a maintenance experience that minimizes interruptions and accelerates your pathway to solution restoration.
APPLY FOR AN FA
When critical Innodisk products require maintenance or in-depth investigation, obtaining an FA code is essential. Begin by downloading the specific FA application form for your product category and carefully completing all mandatory fields. Provide a comprehensive and precise description of the product issue, ensuring the form is accurately filled out. Once finalized, submit the form directly to your designated sales contact for further processing and analysis.
Storage & Memory
Featuring Flash Storage and DRAM Modules. Please download the FA request form to initiate your application.
I/O Modules & Sensors
Includes Air Sensors, Cameras, Networking Devices, and I/O Modules. Please download the FA request form to proceed.
Computing Platforms
Featuring a range of versatile computing platforms. Please download the FA request form to request Failure Analysis services.
INNODISK FA MAINTENANCE CENTER
HEADQUARTERS FA CENTER
4F., No.237, Sec. 1, Datong Rd., Xizhi Dist., New Taipei City 221, Taiwan
Tel: +886-2-7703-3000 Ext: 5114
Fax: +886-2-7703-3555
Please contact your local Innodisk representatives with the FA form.
FA FAQ
1. How to Apply for Failure Analysis (FA)?
• Download and Fill Out the Application Form:
Visit the designated website or system to download the FA application form corresponding to the product, and select the correct form based on your needs.
• Complete Mandatory Fields:
Fields marked with an asterisk (*) are mandatory. Please ensure all required fields are filled out completely to avoid processing delays.
• Submit the Form:
After completing the form, return it to the designated contact person or email address.
2. How Long Does FA Analysis Take?
• General Timeframe:
FA analysis typically takes 5–15 business days after the receipt of the sample.
• Specific Duration:
The actual time required depends on the complexity of the issue and the condition of the sample.
3. What Does an FA Report Include?
An FA report generally consists of the following sections:
• Problem Description:
A summary of the failure and background information.
• Test Results:
Detailed documentation of the testing process and data.
• Root Cause Analysis:
Explanation of the root cause of the failure.
• Recommendations for Resolution:
Feasible repair or improvement solutions.
• Preventive Measures:
Suggestions to avoid similar issues in the future.
4. Which Products Are Eligible for FA?
• Products Within Warranty:
Primarily for products still under warranty.
• Products Out of Warranty:
For products beyond the warranty period, it is recommended to opt for RMA repair. For special cases, please contact your sales representative.