Delivering Deliciousness Scoop after Scoop: Ice Cream Vending Machine
A European ice cream vending machine manufacturer partnered with Innodisk to enhance their robotic serving system. To reduce customer wait times, they adopted a combined memory and storage package with software support for efficient operation. The solution also provided robust after-sales support and long-term supply assurance, addressing issues faced with previous providers.
Industry | Retail & Logistics |
End-Use Scenario | Ice Cream Vending Machine |
Region | Europe |
Innodisk Solution |
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After-sales concern
Long-time guarantees to ensure future production and maintenance was essential.
Component availability risk
The customer required a complete paper-trail of the storage and memory modules.
Tight follow-up
Being fully automated, the vending machines required a way to check device and component status.
- Fixed BOM and traceability: Every Innodisk product comes with a fixed BOM to ensure traceability
- Guaranteed long-term supply: The modules stay available for as long as the customer needs it
- Cloud-based management: Using Innodisk's iCAP, the operator could easily access vending machine status and facilitate timely maintenance
The crux of the issue facing the customer was not the product, but rather the follow up after the sale is finished. With years of accumulated expertise, Innodisk has learned that creating great products is just one half of the equation. Just as important are the services provided after device installation and the accompanying guarantees.
왜 INNODISK인가?
Innodisk는 협력을 통해 모든 난제를 극복할 수 있다고 믿습니다. 문의부터 구현에 이르기까지 긴밀한 커뮤니케이션 라인을 유지함으로써 고객의 애플리케이션에 맞는 맞춤형 솔루션을 보장합니다. Innodisk 는 하드웨어, 펌웨어, 소프트웨어 통합에 지속적으로 집중하며 혁신을 위해 최선을 다하고 있습니다.
